For any questions regarding coverage, iTravelInsured can be reached at (866) 368-3724. Just inform them you are attending a Cloud 9 adventure called "Strings & Sol".
Please note there are no refunds for guests concerned with the effects of the Zika virus. Strings & Sol recommends the purchase of Cancel For Any Reason insurance if you feel that these concerns may impact your reservation.
DISCLAIMER: Any coverage information provided is intended to be a general outline of the benefits under the iTravelInsured travel insurance programs. It is not a guarantee of coverage. The terms and conditions of the insurance certificate apply. Final coverage determination cannot be made until a claim is received by us along with all appropriate documentation.
Step 1: The Lead Guest cancels the reservation by filling out a Cancellation Form. You will receive a confirmation email when the cancellation is complete.
Step 2: Contact iTravelInsured directly to start the claim process (see policy for contact info).
Step 3: iTravel will require documentation depending on the type of claim you file. You will most likely need to submit a copy of your booking confirmation email and cancellation confirmation.
Step 1: DO NOT cancel the reservation if your guest is still attending.
Step 2: Email the Travel Team and put your situation in writing. This will not affect your guest and they can still attend the event.
Step 3: You will be a "no-show" and must wait until the event has ended to submit a claim. We will provide iTravel with proof of your absence.