When do we check in and check out of the resort?

Check-In begins at 3pm on December 9th.  Check-Out is by 12pm on December 13th.

What is the currency in Mexico?


Is there an ATM at the resort?

Yes. It is located close to the Front Desk and dispenses US Dollars. Fees will apply.

Can I pay with US currency at the resort?

Yes, however your change will be returned in Pesos.

Can we exchange currency at the resort?

Absolutely! You can do this at the Front Desk. You must bring your passport with you in order to do so.

Where I can keep my valuables?

Every room at the resort has an electronic safe. We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive. Strings & Sol is not responsible for any lost or stolen items.

How many meals are included each day?

Breakfast, lunch and dinner, plus a variety of buffet style snacks are available throughout the day and evening.

What are some of the amenities the resort offers?

Some of these include:

  • Free On-Site Parking
  • Free WiFi
  • Now Spa by Pevonia®
  • 6 speciality restuarants and 5 vibrant bars
  • Gift Shops
  • Laundry Service *for an additional cost
What in-room amenities are available?

From the comfort of your room you can enjoy:

  • Free international calling to the US
  • Free WiFi
  • Balcony or Terrace
  • Electronic In-Room Safe
  • In-Room Mini Bar
  • Hair Dryer
  • Coffee and Tea Maker
  • Iron and Ironing Board
  • 32" Cable TV
Are food and beverages included?

Absolutely. Your event package covers food and beverages, including alcohol! You can enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost. Check out more info on the resort's many restaurants HERE.

Will vegetarian & gluten-free options be available?

The resort has a variety of food available to guests with various dietary needs.  There will be vegetarian & gluten-free options available at all meals.  If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Request section.

How much do I tip?

Tipping is customary but not expected for hotel staff such as bellmen & housekeepers.

Is there a dress code during the event?

There is no dress code during Strings & Sol, however shirts and shoes (flip flops ok) are required in all dining areas. If you plan on coming early or staying late, the restaurants do have a dress code so think resort casual but be sure to bring a pair of pants with you.

Are there any medical facilities at the resort?

A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guests's room. Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.

How can I stay connected with family and friends?

Enjoy free WiFi throughout the resort and in your rooms.  Also stay connected by downloading the Now Resorts & Spa app for your phone.  Click here to download.

In case of emergency, how can I be contacted at the resort?

Phone: (52) 998.872.8383                                                                                         

What is the address for Now Sapphire?

Super Manzana 11 Manzana 9 Lote 10
Puerto Morelos Benito Juarez
77580 Quintana Roo, Mexico