Our hope is to host a Strings & Sol that is as close to normal as possible and to provide the experience you have come to know and love.

What happens if Strings & Sol 2021 is postponed due to Covid-19?

If Strings & Sol is postponed due to unforeseen circumstances, you can hold onto your reservation and it will be honored for the rescheduled dates or you will be given the opportunity to request a refund.

Will a Covid vaccine be required to attend Strings & Sol?

At this time Strings & Sol will not be requiring a Covid vaccine to attend the event. Our survey data collected in early February shows that an overwhelming majority of the Strings community are either already vaccinated (17%) or plan to be vaccinated as soon as they’re able (66%). Keep in mind, there could be other requirements from the government, airlines, etc. and you may need to be in compliance to travel internationally.

Will masks be required?

We are hoping that masks will not be required during Strings & Sol however we will follow CDC guidelines and local guidelines at the time of our trip. Keep in mind that airports and/ or airlines may require masks during your travels to Mexico. You may also be required to wear a mask on shuttles to and from the airport, on transportation to and from excursions and on any excursions you choose to take.  You may also have to wear a mask in the indoor  restaurants at the resorts.

Be prepared and stay up to date on the latest CDC requirements and recommendations!

What Covid policies can I expect at the resort?

We are keeping in close contact with the resorts to monitor their safety procedures and make sure we are in compliance with the current recommendations. As of now the Front Desk staff utilizes plexiglass shields, face masks, social distancing practices, and QR codes to provide as little contact as possible.

Both Now Sapphire and Dreams have implemented the CleanComplete + Verification system. Their 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification.

The resorts will be evolving & innovating procedures continuously to keep the rooms and common areas as safe and clean as possible. For more info on the resort’s practices and protocols, click the link below.

What steps are being taken by Amstar to ensure our transportation is disinfected?

Amstar has developed a SAFE AND CLEAN program that will be the new standard applied throughout your vacation experience to ensure both customers and Amstar teammates protection.

They have implemented safety protocols such as mandatory masks at the airport and on shuttles (this applies to the airport shuttles, excursion shuttles, as well as the Dreams shuttle to Now Sapphire) sanitization of vehicles before and and after each transfer, sanitization of luggage prior to loading vehicles, social distancing, and reduced capacities. Hand sanitizer will also be available for guests and staff before, during, and after transfers.

In addition, excursion suppliers are enhancing their protocols and safety measures as well. We will inform guests of all safety protocols when excursions are announced at a later date.

If I contract Covid just before the event, can I request a refund?

Your Strings & Sol vacation is non-refundable. We highly encourage all guests to purchase a travel insurance policy that covers Covid related illness as well as a Cancel For Any Reason option in order have complete coverage for anything that may come up.

There are many different policies out there to explore however we have done the legwork and offer policies that cover Covid related illness, offers a Cancel for Any Reason option, and has many other features to specifically suit your travel needs.

Will negative tests be required at check in?

Negative tests MAY be required to check in at Strings & Sol. If so you will be given ample notice to prepare. As always, safety is our highest priority and we will be monitoring all best practices leading up to the event.

If I become too nervous to travel after I purchasing a reservation, can I get a refund?

No. Strings & Sol is non-refundable. If you feel concerned that you may change your mind and not want to attend Strings & Sol, you should consider purchasing a travel insurance plan that offers Cancel For Any Reason benefits.

You may also transfer your reservation per the guidelines set forth HERE.

What happens if I test positive for Covid at Strings & Sol?

If you test positive, the resort will ask you to quarantine for at least 10 days. This is another reason we urge everyone to purchase travel insurance. Travel insurance offers you protection and helps cover additional costs that may arise from an extended quarantine stay.

At this time, the resort is offering a complimentary 14 day quarantine stay for you and your guest if you are impacted. This may not be the case in December so you should not rely solely on this.

Will a test be provided for departure?

As of the time of the event announcement, a negative test is required by the U.S. Government to re-enter the States. If this is still a requirement at the time of our trip, a complimentary test will be provided by Now Sapphire and Dreams Riviera Cancun. With so much time between now and the event, there is a lot that can change. We will update you as we know more between now and December.