I have a friend on another reservation and we both want to do the extra night.
No problem. Contact the Cloud 9 Travel Team to make your arrangements. Read More
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Are there any additional fees?
There is a $49 ticketing fee (includes a $5 donation to Positive Legacy) in addition to the per person price that is listed. Should you choose the Payment Plan there is a one time $25 fee. These will be calculated into the total cost of your reservation. Read More
Am I able to change my room type.
Strings & Sol does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Read More
The room type I wanted was unavailable when I booked…
Book your next best option and contact the Travel Team to be placed on an upgrade list. Read More
Can I increase the occupancy of my room after booking?
Yes, depending on your room type. Contact the Travel Team for help. Please note there are only rollaway beds available at Dreams Resort. Read More
Are there any ADA suites at Now Sapphire?
Yes, you must book in the Now Sapphire Premium Tropical category or the Dreams Deluxe Tropical category. When booking please place ADA notes in your reservation as well as contact [email protected] to ensure your needs are taken care of. Read More
Can I make a room location request?
In the spirit of fairness to all guests, Strings & Sol, Now Sapphire, and Dreams Resort DO NOT take room location requests. You are able to purchase a First Floor room if you have mobility restrictions. Read More
Where do I notate my special dietary needs?
Log into your Cloud 9 Account and update the “Dietary Requests” box. Read More
What payment methods are accepted?
The initial deposit must be paid by credit card at the time of booking. Strings & Sol accepts major credit cards including Visa, MasterCard, Discover, and American Express. Get a $50 reservation credit by paying direct deposit via ACH after your initial deposit. Read More
Does Strings & Sol automatically charge my credit card on the payment due dates?
Yes! Anyone who does not pay in full at the time of booking will be placed on the payment plan and payments will be charged automatically according to the payment schedule. Read More