Strings & Sol is sold out – if you missed out, join the Waitlist below

Create a Cloud 9 Account

• A Cloud 9 Account is your personal profile, a hub for all of your Cloud 9 Reservations, and a place to manage your trip.
• You will need a Cloud 9 Account in order to join the Waitlist.
• Everyone attending will also need a Cloud 9 Account in order to be officially added to the reservation, make payments, and check in to the event.
• You can manage your reservation by providing flight details, making payments, adding or changing your guest(s),  and so much more through your account.
• You will also find tons of information about your reservation with instructions and details on changing / adding guests, purchasing travel insurance, and the Event’s Terms & Conditions by logging in.
• Once you have a Cloud 9 Account its stays with you into the future so be sure to remember your password!

What if I have accessibility needs?

• If you require special needs support, first floor accommodations due to mobility issues, or additional assistance, please contact the Accessibility Coordinator.
• Make sure you have notes of your mobility / medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.
• Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can be rented and delivered to the hotel through Playa Mobility.
• We offer ADA transportation to and from the airport for those in need.
  • These vehicles have an electric wheelchair ramp and need to be requested with as much advance notice as possible.
  • Please purchase your airport shuttle then contact the Travel Team ASAP to confirm your needs.
  • Include details in the email regarding any ADA equipment you may be traveling with.
  • Should you not need the electric wheelchair ramp and just need additional space inside the vehicle to store for your ADA equipment, please include this in your email.
• Guests needing specific ADA transportation should reserve at Sapphire, not Dreams Riviera Cancun, for the best experience.
• There is an ADA area at each of the venues.  Please make contact with a Safety Team member if you are not able to easily locate it.
• Please note, suites in the Premium Preferred section with the exception of the Two Story Villa are accessible; however, if you are in need of an ADA accessible suite in the Preferred section, please contact the Accessibility Coordinator.

I’m staying in the area during your event. Can I buy a day pass to the shows?

• All guests must have a reservation booked through Strings & Sol and be staying at Dreams Riviera Cancun or Sapphire Resort & Spa to attend. There will not be day passes or general admission tickets available.