Reservation Policies
What if I can no longer attend?
- You have the option to transfer it to another person by performing a name change.
- If you choose to sell your room, it is your responsibility to find a buyer and sort out the finances.
- Log into your Cloud 9 Account for details on how to transfer or cancel your reservation.
How do I add or change my guest?
- The Lead Guest is the only person on the reservation that can initiate changes, such as adding a guest or making a name change.
- During the complimentary period, the Lead Guest can log into their Cloud 9 Account to replace or add a guest on the reservation.
- After the complimentary period, the Lead Guest can must log into their Cloud 9 Account to fill out the name change/guest addition form to replace or add a guest on the reservation.
- Please note, a guest with financial responsibility cannot be removed from a reservation without their permission.
What are the fees to add or change a name on my reservation?
Change the Lead Guest:
- $150 fee through September 15th
- $225 fee from September 16th – October 30th
- No Lead Guest changes will be accepted starting October 31, 2025
Add or Change Guest Name(s):
- Complimentary through July 31st
- $125 fee from August 1st – September 15th
- $225 fee from September 16th – October 30th
- No guest name changes will be accepted starting October 31, 2025
Can I make a room location request?
- In the spirit of fairness to all guests, we DO NOT take room location or building requests.
- You can request to be close to your friends by emailing the Travel Team with the Lead Guest of each reservation on copy. We will do our best to accommodate; however, due to the nature of the event, we cannot guarantee the request will be met.
What is the Cancellation Policy?
- All deposits and payments for Strings & Sol are non-refundable.
- The Event HIGHLY recommends that all guests purchase Travel Insurance that includes Cancel for Any Reason coverage.
- Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled.
- If one person in your reservation needs to cancel or will not be attending, please contact the Travel Team to let them know and to receive instructions if you are filing an insurance claim.
- All cancellations must be submitted in writing by completing the Cancellation Form located in your Cloud 9 Account.
- You are also able to transfer your reservation to another person, per the name change guidelines above.
- View the Event’s Terms & Conditions HERE.