Reservation Policies

What if I can no longer attend?

  • You have the option to transfer it to another person.
  • If you choose to sell your room, it is your responsibility to find a buyer and sort out the finances.
  • Log into your Cloud 9 Account for details on how to transfer or cancel your reservation.

How do I add or change my guest?

  • The Lead Guest is the only person on the reservation that can initiate changes, such as adding a guest or making a name change.
  • To replace or add a guest on the reservation, the Lead Guest must log into their Cloud 9 Account to initiate this process.
  • Please note, a guest with financial responsibility cannot be removed from a reservation without their permission.

What are the fees to add or change a name on my reservation?

Change the Lead Guest:

  • $150 fee through September 13th
  • $225 fee from September 14th – October 31st
  • No Lead Guest changes will be accepted starting November 1, 2024

Add or Change Guest Name(s):

  • Complimentary through July 31st
  • $125 fee from  – August 1st – September 13th
  • $225 fee from September 14th – October 31st
  • No guest name changes will be accepted starting November 1, 2024

Can I make a room location request?

  • In the spirit of fairness to all guests, we DO NOT take room location or building requests.
  • You can request to be close to your friends by emailing the Travel Team with the Lead Guest of each reservation on copy. We will do our best to accommodate, but due to the nature of the event, we cannot guarantee the request will be met.

What is the cancellation policy?

  • All deposits and payments for Strings & Sol are non-refundable.
  • The Event HIGHLY recommends that all guests purchase Travel Insurance that includes Cancel for Any Reason coverage.
  • Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled.
  • If one person in your reservation needs to cancel or will not be attending, please contact the Travel Team to let them know and to receive instructions if you are filing an insurance claim.
  • All cancellations must be submitted in writing by completing the Cancellation Form located in your Cloud 9 Account.
  • You are also able to transfer your reservation to another person, per the name change guidelines above.
  • View the Event’s Terms & Conditions HERE.

What is the Covid Policy?

  • At this time, we are not requiring masks, vaccinations, or a negative test to attend.  If you wish to wear a mask, by all means! If you want to practice social distancing, there is plenty of room for everyone to spread out and dance comfortably. We understand that attendees will have differing health concerns and comfort levels, so it is up to each guest to do what they need to ensure they have a safe and enjoyable time at the event.
  • Please note, the need for preventative health measures (e.g. proof of negative COVID-19 test, vaccination, or masks) is subject to change and may become required for this event. Details on any changes to necessary measures will be communicated as early as possible on the event website and via email to all booked guests.
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