What’s the benefit of purchasing my extra night through Strings & Sol?
Strings & Sol works with the resort to ensure you in the same room for your entire stay. Read More
FAQs
What if my roommate doesn’t want to stay the extra night?
Rooms are priced based on double occupancy so you will have to pay the rate for two, even if just one of you is staying the extra night. Read More
I have a friend on another reservation and we both want to do the extra night.
No problem. Contact the Cloud 9 Travel Team to make your arrangements. Read More
Are there any additional fees?
There is a $49 ticketing fee (includes a $5 donation to Positive Legacy) in addition to the per person price that is listed. Should you choose the Payment Plan there is a one time $25 fee. These will be calculated into the total cost of your reservation. Read More
Am I able to change my room type.
Strings & Sol does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Read More
The room type I wanted was unavailable when I booked…
Book your next best option and contact the Travel Team to be placed on an upgrade list. Read More
Can I increase the occupancy of my room after booking?
Yes, depending on your room type. Contact the Travel Team for help. Please note there are only rollaway beds available at Dreams Resort. Read More
Are there any ADA suites at Now Sapphire?
Yes, you must book in the Now Sapphire Premium Tropical category or the Dreams Deluxe Tropical category. When booking please place ADA notes in your reservation as well as contact [email protected] to ensure your needs are taken care of. Read More
Can I make a room location request?
In the spirit of fairness to all guests, Strings & Sol, Now Sapphire, and Dreams Resort DO NOT take room location requests. You are able to purchase a First Floor room if you have mobility restrictions. Read More
I won’t arrive until Day 2 of the event. Can I still use the airport shuttle?
No. Our shuttle does not run during on December 10th, 11th, & 12th. That said, taxis are readily available at the airport and the resort is only about 20 minutes away. If you are going to be arriving after December 9th, please contact the Travel Team to let them… Read More