Where do I notate my special dietary needs?
Log into your Cloud 9 Account and update the “Dietary Requests” box. Read More
FAQs
What payment methods are accepted?
The initial deposit must be paid by credit card at the time of booking. Strings & Sol accepts major credit cards including Visa, MasterCard, Discover, and American Express. Get a $50 reservation credit by paying direct deposit via ACH after your initial deposit. Read More
Does Strings & Sol automatically charge my credit card on the payment due dates?
Yes! Anyone who does not pay in full at the time of booking will be placed on the payment plan and payments will be charged automatically according to the payment schedule. Read More
How do I make a payment?
See full details about our Payment Options. Read More
How do I update the card on file for my payments?
Contact the Travel Team PRIOR to the payment date with your new card details. You are also able to submit a payment through your Cloud 9 Account using the new card number. Read More
Are reservations transferable or can I change my guest?
Yes. Please click HERE to review name change fees, procedures, and deadlines. Read More
Where will the music be taking place?
All performances will take place at Now Sapphire. Strings & Sol features three stage – the beachfront Main Stage, the poolside gazebo stage, and the late night palapa. Learn more about our venues HERE. Read More
What dates will the bands be performing?
There will be four awesome nights of entertainment. Shows will take place on December 9th, 10th, 11th, and 12th. Read More
When will the music schedule be released?
The 2021 music schedule will be released closer to the time of the event. Stay tuned!… Read More
I’m staying in the area during your event. Can I buy a day pass to the shows?
Due to the intimate nature of the event, we do not sell any day passes or tickets to the shows. All guests must be booked through Cloud 9 Adventures and staying at either Now Sapphire or Dreams Resort & Spa in order to attend the concerts. Read More