For the most convenient experience, we strongly suggest booking at Now Sapphire if you are a wheelchair user. However, if you intend to stay at Dreams Resort & Spa and are wheelchair bound, please contact the Cloud 9 Travel Team. Read More
No worries! Just be prepared to have a beautiful stroll right down the beach to Dreams Resort or order a payable taxi from the bellman. Read More
Yes. Each resort has their own security team to offer safety and greet you with a warm welcome back to your home away from home. Read More
Now Sapphire: Super Manzana 11 Manzana 9 Lote 10, Benito Juarez, 77580 Puerto Morelos, Quintana Roo, Mexico Dreams Resort: Carretera Federal Chetumal–Puerto Juárez Km. 307, Puerto Morelos, 77580 Benito Juárez, Quintana Roo, Mexico… Read More
You MUST have a valid Passport to fly internationally into Mexico. As of the official Strings & Sol announcement, you must have a negative COVID-19 test to re-enter the United States. Read More
Cancun International Airport (CUN). The resorts are just a quick 20 minute from from CUN. Read More
If you lose your immigration card prior to arriving at the resorts you will be asked to pay the local VAT tax of 16%. If you lose the card during the event, you will need to purchase a new one upon departure from the Cancun Airport. Pro Tip: Place your immigration… Read More
Now Sapphire & Dreams Resort & Spa are both located about 20 minutes from the Cancun International Airport. Read More
No. All guests are responsible for booking their own airfare. Read More
We offer a transportation service that you can add to your reservation. Please note airport shuttles are not included in the cost of your trip. To find more information on organizing a shuttle, click HERE. Read More
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